Privacy Policy
POCKETECH PTY LTD (hereinafter referred to as "we" or "POCKETECH") takes your privacy protection very seriously. When you browse our website (www.pocketxx.com) or use our app(Pocket Forex), we will adopt this privacy protection guideline (hereinafter referred to as "POCKETECH"). "These Guidelines") inform you how we collect, use, store and share your personal information, and how you can access, update, control and protect your personal information. This guideline is closely related to your use of our services, I hope you read it carefully and make the choices you deem appropriate. By using or continuing to use our services, you agree to our collection, use, storage and sharing of your relevant information in accordance with this guideline.
Ⅰ. How we collect personal information
In order for you to use our services normally, you need to provide us with some information under the following circumstances; we will also collect your information from third parties that legally store your information under the following circumstances.
1. Account registration
When you register a POCKETECH account or use the POCKETECH service, you may need to provide your name, ID information, contact information (phone number and email address), address and bound bank card information in order to complete the account registration and use our related services normally Serve.
2. Transaction Services
In order for you to successfully open a transaction account for investment and wealth management, you need to provide your bank card number, name, ID number, mobile phone number reserved by the bank and other information. At the same time, you also authorize us to associate the above information with the corresponding card-issuing bank or third-party payment Organizations carry out identity verification. According to the special needs of each bank, you are required to use verification codes, USB shields, passwords, etc. to complete identity verification to ensure the smooth realization of transaction services.
3. Risk prevention
In order to protect the security of your funds and prevent the disclosure of personal information, we may collect the following information from you: (1) Log information: We will collect the information you searched or browsed, the information of communication, the information contained in the shared content, and the information of equipment and software when you use our services. configuration information, your IP address and the version and device identification code used by your mobile device; (2) Location information: If you enable the positioning function of your mobile device, we will collect your geographic location information through GPS or WiFi. collect.
4. Service Improvement
In order to improve service quality and improve user experience, we will collect your search records when you use POCKETECH services, collect the information you provide when you contact the customer service team, collect the questionnaire response information you send to us when you participate in the questionnaire survey, and the information you use Service categories and methods, operation information when using the service, and information about the mobile applications (APPs) and other software you have used, as well as your behavioral information and transaction information legally retained by them, and we will analyze this information In summary, we will provide you with content that may be of interest to you based on the above information, so as to provide more accurate, personalized and convenient services.
5. Service notification and inquiry
In order for you to obtain our service notices and inquire about the service status more conveniently, we will store and properly keep your identity information, transaction information and behavior information in accordance with laws and regulations, and will also send you a message according to your inquiry needs. Related service status notifications.
6. Cookies
In order to facilitate you to have an easier access experience, save you the step of repeatedly entering registration information, and determine whether your account is in a safe state, when you visit the POCKETECH website or use the services provided by POCKETECH, we may use cookies or other A series of small data files such as local storage provided by the application can identify you. In addition, our website may also contain some network beacons, through which we will collect information on your web browsing activities to count web browsing users. amount, or access certain cookies to enhance your experience. The above services are implemented based on the permission of your browser or browser add-on services. If you want to modify the acceptance level of cookies or reject our cookies, you can change the settings of your browser add-on program or visit the provider page to turn off or delete cookies, but this action may in some cases affect your secure access and use of the services we provide.
7. Dedicated network channel
When you use the services provided by third parties through the POCKETECH website or client, in order to provide you with a safer access experience and try our best to ensure the security of your account, we may use dedicated network channel technology to help you identify what we know high-risk sites, reduce the risk of phishing or account leakage caused by this, protect the common rights and interests of you and a third party, and prevent criminals from tampering with the service content normally accessed between you and a third party, such as ad injection, illegal content tampering In this process, we may obtain and save your computer's IP, ID and other related information.
8. To the extent permitted by laws and regulations, we may collect and use your personal information in the following situations:
(1) In accordance with the relevant provisions of national laws and regulations;
(2) In accordance with the relevant requirements of the legal procedures of law enforcement agencies such as the Public Procuratorate Law;
(3) In accordance with the relevant systems of government departments and higher-level supervision units;
(4) Other purposes reasonably necessary to safeguard the public interest and protect the legitimate rights and interests of our company, our users or employees.
1. Account registration
When you register a POCKETECH account or use the POCKETECH service, you may need to provide your name, ID information, contact information (phone number and email address), address and bound bank card information in order to complete the account registration and use our related services normally Serve.
2. Transaction Services
In order for you to successfully open a transaction account for investment and wealth management, you need to provide your bank card number, name, ID number, mobile phone number reserved by the bank and other information. At the same time, you also authorize us to associate the above information with the corresponding card-issuing bank or third-party payment Organizations carry out identity verification. According to the special needs of each bank, you are required to use verification codes, USB shields, passwords, etc. to complete identity verification to ensure the smooth realization of transaction services.
3. Risk prevention
In order to protect the security of your funds and prevent the disclosure of personal information, we may collect the following information from you: (1) Log information: We will collect the information you searched or browsed, the information of communication, the information contained in the shared content, and the information of equipment and software when you use our services. configuration information, your IP address and the version and device identification code used by your mobile device; (2) Location information: If you enable the positioning function of your mobile device, we will collect your geographic location information through GPS or WiFi. collect.
4. Service Improvement
In order to improve service quality and improve user experience, we will collect your search records when you use POCKETECH services, collect the information you provide when you contact the customer service team, collect the questionnaire response information you send to us when you participate in the questionnaire survey, and the information you use Service categories and methods, operation information when using the service, and information about the mobile applications (APPs) and other software you have used, as well as your behavioral information and transaction information legally retained by them, and we will analyze this information In summary, we will provide you with content that may be of interest to you based on the above information, so as to provide more accurate, personalized and convenient services.
5. Service notification and inquiry
In order for you to obtain our service notices and inquire about the service status more conveniently, we will store and properly keep your identity information, transaction information and behavior information in accordance with laws and regulations, and will also send you a message according to your inquiry needs. Related service status notifications.
6. Cookies
In order to facilitate you to have an easier access experience, save you the step of repeatedly entering registration information, and determine whether your account is in a safe state, when you visit the POCKETECH website or use the services provided by POCKETECH, we may use cookies or other A series of small data files such as local storage provided by the application can identify you. In addition, our website may also contain some network beacons, through which we will collect information on your web browsing activities to count web browsing users. amount, or access certain cookies to enhance your experience. The above services are implemented based on the permission of your browser or browser add-on services. If you want to modify the acceptance level of cookies or reject our cookies, you can change the settings of your browser add-on program or visit the provider page to turn off or delete cookies, but this action may in some cases affect your secure access and use of the services we provide.
7. Dedicated network channel
When you use the services provided by third parties through the POCKETECH website or client, in order to provide you with a safer access experience and try our best to ensure the security of your account, we may use dedicated network channel technology to help you identify what we know high-risk sites, reduce the risk of phishing or account leakage caused by this, protect the common rights and interests of you and a third party, and prevent criminals from tampering with the service content normally accessed between you and a third party, such as ad injection, illegal content tampering In this process, we may obtain and save your computer's IP, ID and other related information.
8. To the extent permitted by laws and regulations, we may collect and use your personal information in the following situations:
(1) In accordance with the relevant provisions of national laws and regulations;
(2) In accordance with the relevant requirements of the legal procedures of law enforcement agencies such as the Public Procuratorate Law;
(3) In accordance with the relevant systems of government departments and higher-level supervision units;
(4) Other purposes reasonably necessary to safeguard the public interest and protect the legitimate rights and interests of our company, our users or employees.
Ⅱ. How we use personal information
We promise to keep your information confidential, and we will use your personal information in the following situations:
1. Comply with national laws, regulations and regulatory requirements, in order to provide you with services smoothly, or to improve your service experience, to achieve the purposes described in the "How We Collect Personal Information" section of this guideline.
2. Send you commercial electronic information, or provide product information related to you. If you do not wish to receive such content, you can unsubscribe by replying to text messages to reject such text messages.
3. Sharing: Before sharing your personal information with a third party, we will put forward requirements on the level of personal information security protection capability, and urge them to comply with national laws and regulations and the security protection and confidentiality measures agreed in the agreement. Once it is found that it violates the agreement It is agreed that effective measures will be taken or even the cooperation will be terminated. Your personal information will be shared in the following situations:
(1) With your express authorization or consent;
(2) In order to provide services that need to share information with third parties, such as lottery activities and competitions;
(3) In order to deal with your transaction disputes or disputes, it is necessary to share your transaction information with banks or transaction parties;
(4) When the company conducts merger, acquisition, IPO and other capital activities, we will share your personal information with necessary subjects and require them to sign a confidentiality agreement;
(5) To the extent permitted by national laws and regulations, authorize a third party who has obtained your explicit consent to inquire and collect your personal information in POCKETECH.
4. Transfer: We will not transfer your personal information to any organization or individual without your authorization or consent, unless it is required to be provided according to relevant laws and regulations, administrative and judicial procedures. In addition, if it involves a company merger, acquisition or bankruptcy liquidation, your personal information may be transferred, and we will require it to abide by the provisions of this Privacy Protection Guide.
5. Publicity: In principle, we will not publicly disclose your personal information without your authorization or consent, but in the case of announcing the list of winning activities, the login name of the winning user and the desensitized mobile phone number of the winning user need to be publicized. except.
6. When we want to use your personal information for other purposes, we will ask for your consent in the form of notification confirmation.
1. Comply with national laws, regulations and regulatory requirements, in order to provide you with services smoothly, or to improve your service experience, to achieve the purposes described in the "How We Collect Personal Information" section of this guideline.
2. Send you commercial electronic information, or provide product information related to you. If you do not wish to receive such content, you can unsubscribe by replying to text messages to reject such text messages.
3. Sharing: Before sharing your personal information with a third party, we will put forward requirements on the level of personal information security protection capability, and urge them to comply with national laws and regulations and the security protection and confidentiality measures agreed in the agreement. Once it is found that it violates the agreement It is agreed that effective measures will be taken or even the cooperation will be terminated. Your personal information will be shared in the following situations:
(1) With your express authorization or consent;
(2) In order to provide services that need to share information with third parties, such as lottery activities and competitions;
(3) In order to deal with your transaction disputes or disputes, it is necessary to share your transaction information with banks or transaction parties;
(4) When the company conducts merger, acquisition, IPO and other capital activities, we will share your personal information with necessary subjects and require them to sign a confidentiality agreement;
(5) To the extent permitted by national laws and regulations, authorize a third party who has obtained your explicit consent to inquire and collect your personal information in POCKETECH.
4. Transfer: We will not transfer your personal information to any organization or individual without your authorization or consent, unless it is required to be provided according to relevant laws and regulations, administrative and judicial procedures. In addition, if it involves a company merger, acquisition or bankruptcy liquidation, your personal information may be transferred, and we will require it to abide by the provisions of this Privacy Protection Guide.
5. Publicity: In principle, we will not publicly disclose your personal information without your authorization or consent, but in the case of announcing the list of winning activities, the login name of the winning user and the desensitized mobile phone number of the winning user need to be publicized. except.
6. When we want to use your personal information for other purposes, we will ask for your consent in the form of notification confirmation.
Ⅲ. How we store and protect personal information
1. Storage
(1) Domestic: The personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.
(2) Overseas: On the premise that you are authorized to handle cross-border business, we will, in accordance with laws and regulations and the provisions of the regulatory authorities, sign agreements with overseas institutions and conduct regular inspections to ensure the transmission of your data collected in China to overseas institutions. The act of obtaining your personal information is carried out legally and effectively, and overseas institutions are required to keep your personal information confidential.
(3) We only retain your personal information for the period necessary for the purposes described in this guideline and within the time limit required by laws and regulations.
2. Protection
We are committed to the protection of information security to a reasonable level of security. In order to prevent the leakage, loss or damage of your personal information, we will ensure the security of your personal information through the following but not limited to the following technical and management means:
(1) Encrypted transmission of information;
(2) Encrypted storage of information;
(3) Strict access control to the data center;
(4) Use dedicated network channels and network agents;
(5) Establish an internal control management system and adopt the principle of least authorization for internal personnel who have access to your personal information;
(6) To monitor the behavior of internal personnel in processing your personal information;
(7) Training and assessment of national industry laws and regulations, privacy security requirements, and information security awareness for internal personnel;
(8) Engage a third-party organization to evaluate the level of our information security management system.
(9) Emergency response to information security incidents: Due to the emergence of various uncontrollable factors or the continuous development of external malicious means, after an unfortunate personal information security incident occurs, we will, in accordance with the requirements of laws and regulations, include but not limited to emails and letters. We will promptly inform you of the basic situation of information security incidents, scope impacts, measures that have been taken or will be taken, remedial measures, suggestions for self-prevention and risk reduction, etc. due to special circumstances, when it is difficult to inform personal information subjects one by one, we will The announcement will be made in a reasonable and effective manner. At the same time, we will proactively report the progress and status of information security incidents to higher-level supervisory units in a timely manner.
3. If we stop operating, we will immediately stop collecting your personal information, delete or anonymize all stored personal information, and release the news of the cessation of operations to you in the form of an announcement.
(1) Domestic: The personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.
(2) Overseas: On the premise that you are authorized to handle cross-border business, we will, in accordance with laws and regulations and the provisions of the regulatory authorities, sign agreements with overseas institutions and conduct regular inspections to ensure the transmission of your data collected in China to overseas institutions. The act of obtaining your personal information is carried out legally and effectively, and overseas institutions are required to keep your personal information confidential.
(3) We only retain your personal information for the period necessary for the purposes described in this guideline and within the time limit required by laws and regulations.
2. Protection
We are committed to the protection of information security to a reasonable level of security. In order to prevent the leakage, loss or damage of your personal information, we will ensure the security of your personal information through the following but not limited to the following technical and management means:
(1) Encrypted transmission of information;
(2) Encrypted storage of information;
(3) Strict access control to the data center;
(4) Use dedicated network channels and network agents;
(5) Establish an internal control management system and adopt the principle of least authorization for internal personnel who have access to your personal information;
(6) To monitor the behavior of internal personnel in processing your personal information;
(7) Training and assessment of national industry laws and regulations, privacy security requirements, and information security awareness for internal personnel;
(8) Engage a third-party organization to evaluate the level of our information security management system.
(9) Emergency response to information security incidents: Due to the emergence of various uncontrollable factors or the continuous development of external malicious means, after an unfortunate personal information security incident occurs, we will, in accordance with the requirements of laws and regulations, include but not limited to emails and letters. We will promptly inform you of the basic situation of information security incidents, scope impacts, measures that have been taken or will be taken, remedial measures, suggestions for self-prevention and risk reduction, etc. due to special circumstances, when it is difficult to inform personal information subjects one by one, we will The announcement will be made in a reasonable and effective manner. At the same time, we will proactively report the progress and status of information security incidents to higher-level supervisory units in a timely manner.
3. If we stop operating, we will immediately stop collecting your personal information, delete or anonymize all stored personal information, and release the news of the cessation of operations to you in the form of an announcement.
Ⅳ. How do you access and control your personal information
You can log in to the POCKETECH account through the POCKETECH official website, in "Personal", and log in to the POCKETECH account from the POCKETECH client in "Personal", "Settings - Account and Security", check your identity information, account information, or modify your You can log in to the POCKETECH account through the POCKETECH official website, in "Personal", "Settings-Account and Security", and log in to the POCKETECH account from the POCKEFX client in "Personal-Settings" ”, access your identity information, account information, or modify your personal data, or perform related privacy and security settings; however, due to security and identification considerations or according to the mandatory provisions of laws and regulations, you may not be able to modify Initial registration information provided when registering. At the same time, you can view your transaction information in the account management after logging in to the POCKETECH account on the POCKETECH official website. If you find that your personal information is wrong, you can request to correct it through our online customer service. At the same time, you can also request to cancel your POCKETECH account through our online customer service. After you cancel your POCKETECH account, we will clear all the information in your account, but we will save your previous information in accordance with laws, regulations and regulatory requirements, and For the competent authorities to inquire in accordance with the law.
V. EXCEPTIONS TO THIS PRIVACY GUIDELINE
These guidelines only apply to the relevant information we collect. During the course of our services, you may link to third-party websites or use third-party services that we access, and the content of such services is operated and provided by relevant third parties. For any personal information provided by a third party, please carefully read the relevant content of the third party's privacy protection agreement or guidelines before using it, or contact the third party directly to obtain the details of their privacy protection agreement or guidelines.
Ⅵ. Privacy protection of minors
We attach great importance to the protection of personal information of minors. If you are a minor, it is recommended that you read this guide under the guidance of your parents or guardians, and provide us with your relevant information under the premise of obtaining the consent of your parents or guardians. use our related services.
Ⅶ. Amendments and Changes to the Guidelines
In order to better provide POCKETECH services, according to user needs, business rules and requirements of laws and regulations, we will revise the relevant terms of this guide in due course. If we revise this guideline, we will announce it through the POCKETECH official website or notify you by email or otherwise. You can also view it through the homepage of the POCKETECH official website, or through the POCKETECH client "personal-message center". "
Contact:
Support e-mail: [email protected]
